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FAQ
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Who can I reach if I have further questions or any technical issues?We want you to know that you are supported in this learning journey. Feel free to reach out with your questions through our "Let's Chat" box located in the lower left corner or contact Sydney Davis-Campos, Virtual Learning and Training Coordinator directly at learnforlife@ableartswork.org
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How do I apply to teach on the Learn for Life site?We would like to hear from you. We are looking to bring your passion and enterprise to individuals who are interested in growing creatively and in an inclusive setting. We also welcome accredited mental health professionals who are interested in partnering with us to share your knowledge through continuing education courses. If you are interested or have any questions, please email our main office at: info@ableartswork.org and be sure to include in the header "Learn for Life".
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Do your CEU and CMTE classes fulfill licensing requirements?CEUs are continuing education units and fulfill the credits needed to maintain licensure and/or board certification for art, music and creative arts therapist. Each license and or board certification has its own required within board certification renewal cycle. We are currently accredited to offer CEUs through CAMFT and CMTEs through the CBMT.
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Who teaches the Continuing Education Courses?All of our presenters for Continuing Education Courses are accredited MFTs, LPCCs, ATR-BCs, or MT-BCs with the appropriate boards. You can learn more about each instructor and their qualifications in the course descriptions on the Continuing Education page.
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How do I access a recorded Continuing Education Workshop?All recorded continuing education workshops available for credits at present are on the Continuing Education page, here. There you will find the course description as well as information about the instructors. Once you click the "Sign up now" button, it will take you to a page where you can log into a portal, pay for the course, and access the recorded lesson and test to receive your credits. If you have any questions about this process or encounter any issues, please reach out to us at learnforlife@ableartswork.org .
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How will I know what to bring to my live class?Great question, info on supplies and materials are available under the class description on the Courses page. We will also send youan email reminder before your class with the list of recomended supplies. If you have any questions about materials, what you need, where to find them, or alternatives, please email us at learnforlife@ableartswork.org
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How do I attend my live classes?You will recieve a zoom link in your confirmation email once you have booked your class. Your Learn for Life Coordinator will make sure you are set up for success. If you have any trouble with recieving your zoom link, please contact us at learnforlife@ableartswork.org You will also receive your Zoom information in a reminder email a couple days before your class. Here is an Able ARTS Work tutorial on how to use Zoom:
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Are your classes accessible? What accommodations are available?We’re committed to making our classes accessible to the widest possible audience. If you have accessibility needs, when filling out the booking form please check the box at the bottom of the form indicating that you need additional assistance. A staff member will be in contact with you shortly after you have booked a class to discuss necessary accommodations to ensure the class is fully accessible for you. Accessible Options through Zoom: Adjustable captioning and chat font size Screen reader alerts Zoom supports common screen readers such as NVDA, JAWS, VoiceOver, and Android Talkback. Zoom visual interfaces are designed with adequate color contrast, size, and usage of color to ensure clarity for users with various vision needs. Keyboard shortcuts Screen shared items can also be uploaded in the chat for screen reader users to be able to follow along with their own technology. Can spotlight and pin multiple videos to ensure the interpreter is always visible. We welcome any comments or suggestions regarding the accessibility , if you wish to contribute to improving our sites, please contact us.
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What do I do if I can no longer attend a workshop I enrolled in and need to receive a refund?If you can no longer attend a workshop you signed up for, please email us at learnforlife@ableartswork.org as soon as possible. As described in our Terms and Conditions: "Please be advised that cancellations made up to 7 days before a scheduled class via the scheduling system and an email to learnforlife@ableartswork.org will be processed with a full refund. Cancellations made between 7 and 3 days before a scheduled class via the scheduling system and an email to learnforlife@ableartswork.org will receive a refund of 75% of the cost of the class. Cancellations made 3 days or less before a scheduled class will not receive any form of refund." If you have any questions regarding this policy, please reach out to us via the contact form or email at learnforlife@ableartswork.org .
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What is your satisfaction policy?Learn for Life is committed to providing you with a high-quality experience, which is why we back every experience with our 100% satisfaction guarantee. Our commitment to quality education gives you peace of mind when choosing your education provider. If you are not satisfied with your purchase for any reason, contact us via email at learnforlife@ableartswork.org to request a refund within 10 days of your live workshop or within 30 days of original purchase of recorded content or video subscription service. If you purchased items as part of a discount or special offer, your refund will be adjusted accordingly. If you wish to file a complaint, please see that procedure in the FAQ section.
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Will I receive a receipt for my payments and how will the transaction appear on my statement?All transactions at Learn for Life are handled through the third-party vendor, PayPal. Upon payment you will receive a receipt via email from PayPal. The transaction will be reflected on your statement as: PAYPAL*ABLEARTSWOR ABLEA If you have any additional questions about payments please reach out to us at learnforlife@ableartswork.org .
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Where can I find out about how my information is stored and used?All information collected through the Learn for Life website is only used to create a better experience for you. We never sell your information to third-parties. Learn more about our Privacy Policy here.
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What if I have a complaint?Able ARTS Work, Learn for Life complaint process: Is deliberative and consistent Is prompt, fair and equitable in manner. Recognizes the value of information provided by participants and the public. Understands it will help us improve our operations and are ability to fulfill our mission and vision. All complaints but be submitted via email. Able ARTS Work process for reviewing and responding to a complaint consists of the following steps: 1. Submit complaint by email: learnforlife@ableartswork.org 2. We will initially review the complaint within 30 days of its receipt. The complainant will be notified upon conclusion of this initial review. This notification will provide information on any next steps, if applicable. 2a. If Able ARTS Work determines a complaint warrants further consideration, the complaint, including related documentation as applicable, will be needed to be submitted for review. 2b. Able ARTS Work will review the information provided within 30 days of its receipt and make a decision regarding the complaint. Note: Once a complainant has been notified as to the outcome of the initial review, Able ARTS Work will address the complaint from that point forward according to established policies and procedures as appropriate. Able ARTS Work is unable to provide further updates as to the status of a complaint. All correspondences will be completed by email.
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